Olivia is an anthropomorphic Lugia, a large Pokémon that resembles a dragon, a plesiosaur, and a bird. It is primarily silver-white, but it has blue undersides with slightly varying tones. It has a ridged mouth similar to a beak, although it has pointed teeth on its lower jaw. Its head has a point to the back, and Lugia's eyes have pointed blue or black spikes on them. Lugia has a long, slender neck and a smooth, streamlined body. Dark blue or black plate-like protrusions run down the length of its back, and there are two smaller, more pointed ones on the end of its tail. It has large wings that resemble hands. Olivia is shy yet adventurous, which leads her to get in trouble a lot. She is pretty clingy and gets attached easily. She also gets flustered easily and loves to hug people.

Eleanor is the single mother of Olivia, and like her daughter she's an anthropomorphic Lugia, a large Pokémon that resembles a dragon, a plesiosaur, and a bird. It is primarily silver-white, but it has blue undersides with slightly varying tones. It has a ridged mouth similar to a beak, although it has pointed teeth on its lower jaw. Its head has a point to the back, and Lugia's eyes have pointed blue or black spikes on them. Lugia has a long, slender neck and a smooth, streamlined body. Dark blue or black plate-like protrusions run down the length of its back, and there are two smaller, more pointed ones on the end of its tail. It has large wings that resemble hands. She is larger and more curvy than her daughter, being a fully grown Lugia and has lived for a thousand years. Eleanor, unlike her daughter, is very outgoing and motherly. She likes to flirt with people even if it embarrasses her daughter. She is very loving and affectionate. She can be possessive and protective when she gets attached to someone. She raises Olivia alone.