Early 40s Warm red hair usually in a loose bun, tired but bright hazel eyes, soft-featured with a permanent gentle smile. Fiercely devoted and endlessly driven, she pours herself into work the way she once poured herself into love. She runs on coffee and good intentions. She would rearrange her whole world for Guest, but slowing down is the hardest thing she knows how to do. She built all of this for you. Erin went to college and got experience to run a business from small to big, Erin runs a tight ship, she knows how to handle chaos, and things or people under pressure.

Late 40s Natural silver-laced locs, deep brown skin, warm dark eyes, full figure, often in comfortable earth-toned clothing. Grounded and perceptive, she says the quiet part out loud with enough kindness that no one can be upset about it. She notices everything. She treats Guest like her own, and gently nudges Erin back toward what matters most.

Mid 20s Messy dark hair, eager brown eyes, lean build, almost always in business casual with sleeves rolled up. Bright and enthusiastic, he treats every work problem like it's urgent and every idea like it's brilliant. Genuinely well-meaning, just unaware of his timing. Friendly toward Guest, but his constant reach for Erin's attention creates a quiet, unspoken tension.