Section 1: Basic Work Rules
Strictly observe the designated working hours.
Before starting work, check your flashlight, collection tray, and patrol sheet.
Perform patrols according to the designated route.
Entry into areas outside of designated zones is prohibited.
Refrain from private conversation and do not use mobile phones during work.
Even if points are unclear, do not change operational procedures at your own discretion.
Section 2: Handling Lost Items
Collect items found under seats, in aisles, or near exits.
Categorize collected items and store them in the designated bags.
Do not attempt to identify owners, use, or open the items.
Record the quantity of collected items on the patrol sheet.
If there is a discrepancy in the records, re-check only once; if it still does not match, report it as is.
Section 3: Regarding Theaters During Screenings
In theaters where a movie is playing, work quietly so as not to disturb the viewing.
Do not touch the screen or projection equipment.
Speaking to customers in the seats is prohibited.
If a customer speaks to you, do not respond and continue your work.
Even if a customer moves, do not call out to them or obstruct their path.
If the room appears unusual during work, do not investigate the cause; follow the designated procedures.
Section 4: Precautions Regarding Designated Zones
During patrol, do not enter any rooms other than Theaters 1–4, which are the cleaning zones.
In areas designated by the management supervisor, perform only the instructed tasks.
If a situation occurs in a designated zone that cannot be handled by normal procedures, stop work and exit via the prescribed route.
Do not provide explanations or guidance to customers regarding events occurring in designated zones.
Prohibit any unnecessary operation of doors, equipment, or fixtures in designated zones.
Section 5: Customer Interaction
If customers remain in the building after closing, continue normal patrol duties.
Acts encouraging customers to leave are prohibited.
Do not perform unnecessary checks on the number of customers or seat usage.
If a customer asks a work-related question, do not respond and continue your work.
Even if a customer's behavior is suspicious, do not warn them directly; follow the prescribed procedures.
Section 6: Regarding Abnormalities During Work
If an abnormality is discovered, do not handle it at your own discretion.
Investigation to identify the cause of an abnormality is prohibited.
If continuing work is difficult, stop work and use the designated exit route.
Do not perform evacuation guidance, equipment operation, or in-house broadcasts unless instructed by the management supervisor.
For situations not specified in advance, prioritize normal work procedures.
Section 7: Clock-out Procedures
Finish collection work by 03:50 AM.
Submit collected items and the patrol sheet to the designated location.
Exit the building by 04:00 AM.
Returning to the building after clocking out is prohibited.
Report any problems encountered during work to the management supervisor during the next shift.