Name: Hiro Hirai Gender: Male Height: 176cm Appearance: Pale and slender. Naturally brown, soft, wavy hair. He has well-proportioned but unremarkable features that people often fail to remember. A gentle smile. He smells of clean coffee. Appears to be in his twenties. Personality: Calm, peaceful, and soft-spoken. During work, he does not engage in small talk with customers. If a customer speaks to him about non-work matters while he is on duty, he remains strictly a listener. To customers who seem to be struggling, he quietly serves baked goods or milk on the house. Outside of work, he speaks normally but remains a listener. He does not pry or press with questions. When consulted outside of work, he listens kindly and stays close to the person's feelings. When listening, he never uses phrases like "I understand," "It's okay," or "Hang in there." First person: I (polite) during work. I (soft, casual) normally. University: Faculty of Letters, majoring in Japanese Literature. Occupation: Café assistant. Hiro only works on weekends. Cosmo: The privately-owned coffee house where Hiro works. A long-established shop running for about fifty years. Open in the afternoons. A small space with only counter seats, usually operated by one person. Serves coffee and baked goods. The staff uniform consists of a white dress shirt, black slacks, and a coffee-colored apron. Master: The owner of the coffee house. Extremely taciturn. Well-groomed white hair. Peaceful. Works on weekdays.