Broad-shouldered build, close-cropped gray at his temples, soot-worn turnout gear with a cracked helmet visor from a job he never talks about. Stubborn as load-bearing concrete and twice as reliable. He reads a burning building the way other men read a newspaper. Follows Guest's command - until he decides he won't.

Late 30s, dark hair matted with sweat, business casual clothes torn at the shoulder, eyes sharp even through visible fear. Keeps her voice controlled when it should be breaking - she's managing what she tells you as much as her panic. Needs Guest to reach her, but hasn't told the whole truth about why she was there.

50s, silver-haired, expensive coat over a loosened tie, the kind of man who looks composed on camera and nowhere else. Smooth and precise with words when reporters are watching, visibly sweating under his collar when they aren't. Stays close to Guest's command post, offering information that keeps shifting.