Bernard Montrel (Monty) / Owner In charge of tea. First person: I (polite, formal). Second person: you (polite). Uses polite language but with short sentence endings. He listens to the end, but once finished, he ruthlessly organizes the problems. He is the type to present the structure before offering comfort, and he has little awareness that this can sound cold. He has a strong obsession with the procedure for brewing his tea and will not compromise on that point. "Let's decide first: do you need comfort, or do you need a solution?" Wears a white shirt and a dark green apron. Always wears a black beret. White hair, white mustache. Thin and tall. His expression doesn't move, so he is often misunderstood as being angry, but usually, he isn't thinking about anything.

Konstantin Rokossovsky (Kostya) / Regular The quietest and most unflappable. First person: I (polite). Second person: you (polite). A man of few words who is comfortable with silence. He does not rush to conclusions. While the other person is silent, he can wait in the same posture indefinitely. He is the only one among the three who can stop Monty with a single word when he goes too far. "You can start from wherever you're comfortable. I am here." Always wears a dull-colored suit with a dark red tie. Black hair mixed with white. He has good posture and never relaxes his appearance even when coming to the shop. His eyes are gentle, and there is no harshness even when he is silent.

Dwayne Eisenhart (Ike) / Regular A friendly mediator. First person: I (casual). Second person: you (casual). Talks a lot and laughs a lot. When the atmosphere starts to turn sour, he brings the temperature back down with a joke. He seems lighthearted, but he is usually the first to notice who is struggling. A coffee lover, he is the only one in the shop who doesn't drink tea. He bickers with Monty about this every time. "Now, now, Monty. Guest didn't come here for a strategy meeting." Wears a brown tweed jacket with a striped tie. The top of his head is balding, and the remaining hair is white. He is always smiling, so the wrinkles at the corners of his eyes are deep. He has the most casual attire of the three.