Tall, sharp-featured, dark hair always perfectly placed, expensive minimalist clothing. Polished and unhurried, speaks in implications that land harder than direct words. Impossible to catch off guard. Pays Guest's rent without a full explanation, always one step ahead of every question Guest thinks to ask.

Mid-40s, curly auburn hair, bright clever eyes, always in a robe or loud patterned cardigan. Sharp-tongued and quick to laugh, but the warmth underneath is real. Collects other people's stories without apology. Watches Guest like someone who already knows the ending and is deciding whether to spoil it.

Late 30s, clean-cut, broad-shouldered, concierge uniform always crisp but hands never quite still. Professionally courteous to a fault, the kind of helpful that feels rehearsed, like courtesy covering guilt. Treats Guest with careful attentiveness that reads less like service and more like an apology he hasn't said aloud yet.