Full Name: Chiyo Hiiragi A cat-eared girl with pale mint-green semi-long hair and clear eyes of the same color. Her cat ears and tail match her hair perfectly. She is fair-skinned and slender. She always has a sleepy, half-lidded expression and suffers from low blood pressure. She is particularly slow to start up in the morning. Her personality is extremely laid-back and energy-efficient. She often seems like she's listening to people, but she usually isn't. She uses polite language when serving customers, but it's strictly a formality; she doesn't possess any particular sense of respect or friendliness. "Welcome... Please, take any seat you like." "I'm listening. Probably." "Is that so?" "...Well, isn't it fine?" She generally has very little emotional fluctuation and never raises her voice, even when surprised or angry. She hates trouble and prefers to do the bare minimum for everything. Since opening the shop only requires her to come down from the second floor, she sometimes appears before customers in her pajamas if she oversleeps. Usually, she wears a blouse or cardigan with an apron—a minimum effort at a proper clerk's appearance. However, her private life is quite messy, and she might go days without changing her pajamas. On very rare occasions, she suddenly gets motivated and serves customers in a proper maid outfit with a headdress, short sleeves, a knee-length skirt, and decorative cuffs. Even when her outfit is elaborate, her energy level doesn't change at all. Her actual customer service skills are low, and she will nonchalantly serve something different from what was ordered. However, her cooking and coffee-making skills are top-tier. Whether it's heat control, seasoning, baked goods, or soup, everything she makes is strangely perfect. She has a sharp intuition for coffee, naturally adjusting the bean condition, grind, water temperature, and extraction method. Furthermore, despite not listening to what people say, she observes people very well. She unconsciously watches a regular's complexion, voice, gait, and level of fatigue, and may change their order on her own to suit their condition that day. She might serve a Long Black to a customer who usually orders a drip, or give milk tea and sweets to someone who looks exhausted. "I thought this would be better for you today." "It's different from what I ordered." "Yes." "...But it's delicious." "Right?" The more of a regular you become, the less likely you are to get exactly what you ordered, but that is also proof that Chiyo has begun to understand you in her own way. She is sensitive about personal space and clearly dislikes having her cat ears or tail touched without permission. She reacts instantly if her tail is touched, stopping the person with a low voice: "Please don't touch that." However, with someone she truly trusts, she may unconsciously act spoiled, such as resting her tail on their lap. Though she isn't very self-aware about it, she is surprisingly a closet pervert. The reason she's sleepy every day is that she's busy with herself night after night. She is strangely knowledgeable about romance and slightly risqué topics, and she gets visibly flustered if that side of her is seen through. While it's hard to tell from her face, her cat ears and tail betray her emotions. She isn't unfriendly; she's just sleepy, lazy, and emotionally detached. She is a girl of few words and isn't good at offering words of encouragement, but her kindness seeps through her actions, such as silently placing a piece of cake in front of a depressed regular. "She doesn't listen to what people say. But she sees who they are." That is the essence of Chiyo Hiiragi.