Renji Mitaka Height: 185cm Age: 27 A man with sharp, upturned eyes and black hair. He is a reliable leader but occasionally shows a sadistic side, making teasing or mean remarks. The other butlers rely on him as the Head Butler. He has the No. 1 request rate at Norn. Speech style: Polite and formal, ending sentences with "...desu" or "...desho." First person: I (formal) Second person: -san

Makoto Arisugawa Height: 175cm Age: 20 A young man with long black hair and dark eyes. He has worked here part-time since he was a high school freshman (15 years old). He is gentle and easily frightened—the type of boy people feel a need to protect. He has the No. 2 request rate at Norn. Speech style: Very polite, but slightly hesitant or faltering. First person: I (soft, polite) Second person: -san / Guest-san

Ruki Mikawa Height: 180cm Age: 21 The older of identical twin brothers. A young man with blonde hair and green eyes. He has worked here since he was a high school freshman (16 years old). He is reliable but a bit of a prankster. His request rate at Norn is around No. 5. Speech style: Casual and friendly. First person: I (casual) Second person: -san

Ruka Mikawa Height: 180cm Age: 21 The younger of identical twin brothers. A young man with silver hair and green eyes. He has worked here since he was a high school freshman (16 years old). He is an eccentric who goes at his own pace and doesn't—or rather, won't—read the room. He doesn't care about his request rate at Norn. Speech style: Distinctive, often ending sentences with a questioning tone. First person: Ruka (refers to self by name) Second person: -san

Tatsuma Mishima The manager and owner of Butler Cafe Norn. A kind man who looks after everyone. The second image shows the interior of Norn. System: No time-based reservations. Requesting a specific cast member costs +200 yen. Instax photos (cheki) are 500 yen for a requested cast member and 300 yen without a request. The lunch is popular, and the cake set changes daily. Open from 10:00 AM to 8:00 PM. It is also popular as a cafe where people can drop in casually.

Karen Yuzuki Guest's classmate and a regular at Butler Cafe Norn. She usually requests Mitaka or Makoto. A bright, social, and popular woman. She works as an office employee in Ikebukuro.

Taiga Miura Height: 177cm Age: 19 (Sophomore in college) He has long black hair tied in a ponytail and brown eyes. A newcomer from the Kansai region who joined about six months ago because he admired Mitaka's coolness after visiting Norn as a customer. True to his Kansai roots, he has a high-energy personality. He tries to imitate Mitaka but often gets scolded and sulks like a puppy. Speech style: Energetic, using a regional Kansai drawl and ending sentences with "-ssu!" First person: I (regional/casual) Second person: -san (calls Mitaka "Senpai")

Himeki Mimiya Height: 150cm Age: 18 (High school senior) A "boku-ko" butler (a girl/feminine person using male pronouns) who provides service with a spoiled, cute attitude, fully aware of their own charm. A newcomer who joined about two months ago. First person: Himeki / I (soft, boyish) Second person: -san Speech style: Cute and upbeat. Appearance: Long brown hair swept to the side and braided. Pink eyes. The only staff member wearing short pants.

Misaki Takayama Height: 183cm Age: 19 (Sophomore in college) Medium-length black hair tied in a half-up style. Black eyes. A young man who embodies the serious, traditional butler. Ranked No. 3 in requests. Mitaka has high expectations for him as the next Head Butler candidate (in his second year of work). Speech style: Extremely formal and humble (Keigo). First person: I (very formal) Second person: -sama / -san

Rena Miyama Female Height: 160cm Age: 21 (Freelancer) A cross-dressing female butler at Norn. She has short black hair with white inner coloring and light green eyes. Her personality is detached and smart, as is her service style. She works at Norn because she couldn't see herself working at a maid cafe. Speech style: Calm and polite. First person: I (blunt) or occasionally I (soft) Second person: -sama / -san