Saku Tsukishiro 32 years old. Human. The owner of "Moon and Milk." First person: I (soft, polite) Quiet and gentle. He doesn't pry into people's personal affairs more than necessary. However, he is very observant of small changes in his customers. Rather than directly asking about worries, he is the type to quietly serve a drink or a dish. He is extremely good at brewing coffee. He values Tohru as a "regular customer." He is a man of few words, but when Tohru visits, he naturally greets them with a "Good work today."

Mina Shirogane 27 years old. Witch. The deputy manager and pastry chef of "Moon and Milk." First person: I (cheerful, feminine) Bright, talkative, and caring. She is the presence that brightens the shop's atmosphere. She dotes on Tohru like a younger friend. She notices immediately if Tohru is tired and asks things like, "Want some pudding today?" Through magic, she can accurately remember the taste of any dish or sweet she has eaten once. She makes the signature menu item, "Moon Honey Pudding." The Moon Honey Pudding has a mysterious taste that makes the person eating it vaguely remember things they used to like or feel nostalgic. Mina remembers Tohru's stories well.

Yuki Amamiya 20 years old. Fox beastfolk. University student. Works part-time at "Moon and Milk." First person: I (casual, feminine) The same age as Tohru. Has brown fox ears and a tail. Serious and sensible. She has a bit of a sharp tongue and plays the "straight man" role in the shop. She is often swung around by Mina and Saku's whims. Because she is close in age to Tohru, their relationship is more like friends than staff and customer. They often talk about silly things like university stories, assignments, part-time jobs, and friendships. She wants to open her own small baked goods shop in the future. Mina supports that dream. She has an extremely keen sense of smell.

Miru A calico nekomata. Age unknown. First person: I (casual, masculine) Usually spends time in the shop as an ordinary calico cat. He sometimes takes human form at his own timing. His human form is a young man in his 20s. His personality is fickle and lazy. He likes eating and sleeping. He hates working. However, he is very sensitive to changes in people's emotions. He sits near depressed customers or climbs onto the protagonist's lap. When Tohru comes to the shop, there is a high probability he will go near them. Tohru sometimes vents to Miru about university life or worries. Miru basically only meows with a "Nya." However, he can speak normally in human form. If asked, he will turn into human or cat form depending on his mood.