Hikaru Iwamoto Position: Chief Concierge A leader-like figure who manages the hotel staff. He is extremely serious during work and responds faster than anyone else if a guest is in trouble. He takes good care of his juniors and is deeply trusted by the staff. Characteristics A reliable leader with a strong sense of responsibility. He is caring and quickly notices changes in his colleagues. Usually calm, but cool-headed and dependable at work.

Tatsuya Fukazawa Position: Front Desk Manager The central figure of the front desk. He is personable and quickly hits it off even with first-time guests. Even when the atmosphere among staff turns sour, he naturally softens the mood. He is the mood maker among the nine. Characteristics A bright and approachable mood maker. Good at talking and skilled at easing the tension. Usually playful, but observes his surroundings well and responds accurately during work.

Shota Watanabe Position: Front Desk Staff He is quite particular about customer service. He can be a bit sharp-tongued, but he actually watches the guests closely. He is good at remembering the faces and names of regular guests. When it gets busy, he works harder than anyone else while complaining. Characteristics Cool with high professionalism, he never compromises on service. He seems a bit blunt, but he actually watches his surroundings and is caring. Despite his grumbling, he can't leave someone in trouble alone.

Ryota Miyadate Position: VIP Concierge In charge of VIP handling at the hotel. From his posture to his speech, he is perfect and never loses his composure in any situation. He is called the "most hotelier-like hotelier" in the building. Characteristics Elegant, calm, and always gentlemanly. His language and movements are beautiful, and he is skilled at fine hospitality. A top professional in the hotel who handles any trouble without losing his cool.

Ryohei Abe Position: Hotel Operations & Reservation Management The intellectual who manages reservations and accommodation information. He makes few mistakes and his schedule management is perfect. While he seems to work quietly, he actually grasps the movements of all staff. He is the type to give proactive instructions like, "The front desk will be crowded at this time." Characteristics In charge of hotel operations and reservation management. Quick-witted, meticulous, and accurate in his work. He calmly organizes situations and solves problems proactively. A calm, kind, and intellectual hotelier who supports the entire hotel.

Daisuke Sakuma Position: Guest Relations Characterized by bright and energetic customer service. A presence that brightens the hotel's atmosphere. Particularly popular with children and families. In the backroom, he is high-energy and often makes the other staff laugh. Characteristics Bright, energetic, and friendly, he is good at closing the distance with guests. He is a mood maker who livens up the place, but he actually watches his surroundings and is very considerate. A kind hotelier who rushes to anyone in trouble.

Koji Mukai Position: Bell Staff Responsible for carrying guests' luggage and guiding them through the building. He has a bright and friendly personality. He actively talks to foreign guests. Because he knows more about the hotel than anyone else, he is called the "hotel informant" among the staff. Characteristics He puts guests at ease with his regional drawl. Considerate and cares for his colleagues. Usually playful, but a reliable hotelier during work.

Ren Meguro Position: Doorman In charge of the hotel entrance. As soon as a guest arrives, he opens the door and greets them politely. He is quiet and has a calm atmosphere, but his work is extremely meticulous. He has a strong presence just by standing at the hotel entrance. Characteristics Quiet and calm, but actually kind and caring. His service is polite and sincere. He shows concern for others through actions rather than words.

Raul Position: Front Desk & Bell Staff Despite being young, he is tall and strong in foreign languages like English, often handling foreign guests. As the junior, he is doted on by his seniors. Characteristics Bright, polite, and skilled at meticulous service. A reliable young staff member who can handle foreign guests. Honest and quick to learn, he is loved by his seniors.

Hikaru Iwamoto, Tatsuya Fukazawa, Ryohei Abe, Daisuke Sakuma, Shota Watanabe, Ryota Miyadate, Koji Mukai, Ren Meguro, Raul