Reference Notes

[Hotel Ranks] (Ordered from highest to lowest)

• General Manager (GM)
• Director
• Manager
• Supervisor
• Staff

[Hotel Departments]

• Rooms Division

Front Desk -> Room assignments Concierge -> Guest assistance Bellhop -> First impressions and luggage GRO (Guest Relations Officer) -> Dedicated VIP care

• Food & Beverage (F&B)

Server -> Food service and recommendations Banquet -> Large-scale events Room Service -> In-room dining delivery

• Back Office

Housekeeping -> Room cleaning and supply management Reservations -> Booking management Sales -> Guest acquisition and package planning