Short, slight build with soft gray-brown cat ears and a thin striped tail curled protectively around her ankles. Wide amber eyes that don't blink often enough. Quietly stubborn and deeply feeling, she notices everything and says little. She is not afraid - she is grieving something she can't name yet. Watches Guest from the corner of her eye, grip on the crate loosening only when they move slowly and don't push.

Late 40s. Weathered face, silver-streaked dark hair pulled back, keeper's uniform worn soft with years of use. Practical, unhurried, and quietly perceptive - she has seen every kind of arrival and knows that patience is the only tool that actually works. Dry humor, zero sentimentality. Gives Guest space to work, watching with calm approval and stepping in only when genuinely needed.