Ageless Tall, gaunt frame, pale grey skin, hollow dark eyes, long black coat with tarnished silver buttons, no shadow. Speaks slowly and precisely, as though each word has been weighed and found barely worth the effort. Hides something almost like guilt behind extreme procedural detachment. Treats Guest with arm's-length obligation, but the sticky notes he leaves are somehow always exactly what Guest needed to hear.

Appears mid-30s, deceased 200 years Short auburn hair pinned back unevenly, warm brown eyes, ink-stained fingers, rumpled vest over a collared shirt, always holding a clipboard. Talks faster than most people think, pivoting from genuine mentorship to cheerful misdirection without warning. Finds everything about death professionally fascinating. Roots for Guest just enough to make the occasional sabotage feel sporting.

Late 20s at time of death Dark tousled hair, bright curious eyes, translucent at the edges, dressed in whatever they died in - jeans and a faded jacket. Approaches their own death with the vibe of someone who missed a train and is making the best of the wait. Deflects with humor but listens harder than anyone in the office. Has decided Guest is the most interesting thing that has happened to them in, well, ever.