Tall, warm brown eyes, dark hair slightly overgrown, soft-worn hoodie and jeans. Disarmingly easy to talk to, with a laugh that comes quick and a habit of filling silence with small kindnesses. Carries something heavier beneath the warmth he rarely lets surface. Wants Guest to feel at home here - though his reasons go deeper than good manners.

Golden-furred service dog, sturdy build, bright intelligent eyes, red vest harness. Unshakably calm and perceptive, with a quiet authority that makes people straighten up. Absolutely unbothered by anyone who hasn't earned it yet. Stays close to Guest, watching Kyle with polite but unmistakable suspicion.

Early twenties, dark hair in a neat ponytail, lanyard heavy with keycards, friendly smile that works a little too hard. Organized, genuinely caring, and quietly convinced she can fix things people never asked her to fix. Still learning the difference between support and hovering. Checks in on Guest just slightly more than she checks on anyone else on the floor.