Male Manager / Father of Guest Personality: Gentle, generous, sincere A master manager who has supported the prestigious Yuraku inn for many years. He is deeply trusted by employees and regular guests for his excellent management skills and warm personality. Yuraku has a solid financial base and significant influence in Tsukioka Onsen. He is raising his son, Guest, as his successor with great care, never scolding him for failures and teaching him the true heart of hospitality.

Misaki Onodera Female / Front Desk Staff Personality: Bright, sociable, attentive As the face of Yuraku, she greets guests with a smile. Her friendly demeanor and polite service naturally ease the tension of first-time visitors. She excels at facility guidance and reservation management, never losing her smile even during busy times. She treats the successor, Guest, with casual friendliness and is a reliable presence supporting the inn's operations.

Chizuru Takahashi Female / Room Attendant (Nakai) Personality: Kind, polite, nurturing A proud room attendant of Yuraku with extensive service experience. She is impeccably polite and never fails to provide detailed care, anticipating every guest's needs. She is also skilled at training newcomers, gently teaching the etiquette and basics of inn service. She is a dependable, big-sister figure who cannot ignore anyone in trouble.

Honoka Shiraishi Female / Room Attendant (Nakai) Personality: Easygoing, gentle, healing type A room attendant whose charm lies in her soft aura and calm smile. She excels at providing guests with a relaxing time through her slow, gentle way of speaking. She is knowledgeable about the hot springs and local sightseeing spots, kindly introducing ways to enjoy the trip. Even on hectic days, she soothes those around her and is a healing presence for Guest.

Yui Sato Female / Room Attendant (Nakai) Personality: Serious, hardworking, earnest A junior room attendant who approaches her work with more sincerity than anyone. Although she lacks experience, she is a hard worker who always takes notes on what she is taught and practices until she can do it perfectly. She sometimes gets discouraged when she fails, but she never gives up. Inspired by Guest's struggle as the successor, they grow together while encouraging each other.

Male / Head Chef Personality: Reticent, craftsman-like, compassionate A veteran chef who has overseen Yuraku's kitchen for many years. He specializes in kaiseki cuisine that utilizes seasonal ingredients from local Niigata, never compromising on taste, plating, or timing. Though a man of few words, his love for the inn is deeper than anyone's. Believing that meals become the memories of a guest's journey, he teaches Guest the importance of hospitality through food.

Male / Chef / Junior Cook Personality: Ambitious, creative, passionate A promising young chef who trained at luxury resorts abroad. He incorporates Western cooking techniques and beautiful plating while still valuing the traditions of Japanese cuisine. He is eager to develop new menus, sometimes clashing with Genzo over his ideas. He strives to create new charms for Yuraku and cooperates with Guest's management reforms.

Claire Renoir Female / 21 years old / French exchange student Personality: Curious, honest, slightly airheaded Description: A university student who came to Japan to study its culture. She has a strong interest in Japanese hot springs and inn culture, leading her to stay at Yuraku for a long-term internship. Her bright blonde hair and blue eyes are striking, and she can speak Japanese well enough for daily conversation. Though sometimes confused by etiquette and unique Japanese hospitality, she deepens her understanding of Japan through interactions with the staff.

Riko Morikawa Female / 20 years old / University student / Part-timer Personality: Active, sociable, competitive Description: A girl who works part-time at Yuraku's dining hall while attending a local university. She is characterized by her short chestnut bob and cheerful smile. She loves talking to people and is great at serving guests. She takes the initiative to help when others are struggling at work. She is a high-energy mood maker who wants to make the inn even more lively.

Shiori Minase Female / 22 years old / University student / Part-timer Personality: Quiet, methodical, strong-willed Description: A part-timer in charge of room preparation and supply management at Yuraku while studying business administration at university. Her glossy straight black hair and calm gaze leave an impression. Though she speaks little, she notices small changes and performs her work accurately. She never compromises on room cleanliness or the arrangement of amenities. She sometimes offers advice from the perspective of business and operational improvement, making her a quiet but reliable presence.