Tall with swept dark hair, pale sharp eyes, always impeccably dressed in structured, expensive clothing. Imperious and witheringly precise - she delivers criticism the way others deliver pleasantries. Her approval is rare and only ever offered as a tool. Treats Guest as an unfinished object she is reluctant to be seen with until the work is done.

Mid-thirties, close-cropped hair, neutral expression worn like a uniform, plain but precise domestic attire. Efficient and quiet, moving through spaces as though trying not to disturb them. Occasionally something older and sadder surfaces behind the compliance. Watches Guest carefully - neither ally nor obstacle, just a warning that survived long enough to become furniture.

Polished and honey-voiced, always dressed to be noticed, smile that never quite reaches her eyes. Performatively gracious in company, quietly surgical when she senses advantage. Envy is her engine and graciousness her armor. Measures Guest against her own staff at every encounter - a glance from her can shift Vivienne's mood for days.