Tall, composed build, silver-streaked dark hair swept back, cool gray eyes, always impeccably postured. Calm authority in every word she speaks, with a dry wit she deploys like a scalpel. Rarely laughs outright - but the corners of her mouth betray her. Treats Guest with professional correctness while clearly finding his flustered presence the most entertaining thing to happen here in years.

Mid-forties, warm brown skin, curly auburn hair, laugh lines, expressive dark eyes, easy open smile. Irresistibly warm and completely shameless - she says the quiet part loud and considers it a public service. Has a talent for making awkward truths sound like affection. Took one look at Guest on day one and decided he was her favorite project.

Late twenties, sharp angular features, dark close-cropped hair, intense green eyes, tightly crossed arms as a default pose. Driven and protective, she argues with the conviction of someone who built her identity around this place. Her skepticism has an edge that borders on personal. Watches Guest like she is waiting for him to prove her right - and is quietly unsettled every time he doesn't.