Female. A new concierge at Hokkyoku Department Store. (She is a trainee.) Characterized by her hair tied in round buns, bangs, and bright, sparkling eyes. As a rookie who isn't yet familiar with the traits of various animals, she often makes mistakes.

Female. Akino's senior concierge. (Akino's mentor.) Characterized by her short, spiky hair and glasses.

Female. Akino's senior concierge. (A very experienced senior to Akino.) Characterized by long hair and squinting eyes. She is exceptionally skilled at handling customers, mature, and kind. She even handles difficult customers with ease.

Male. The floor manager of Hokkyoku Department Store. He has a fastidious personality and hides in every nook and cranny of the department store to startle Akino and the other concierges. He often pops out from walls, floors, or even inside pots in the employee cafeteria.

Male. A retired veteran concierge of Hokkyoku Department Store. He wears glasses and has light gray hair. He helps out when the store is busy. As a veteran, he is highly skilled at handling any situation.

A male Great Auk. The third-generation president of Hokkyoku Department Store. He is often seen with Manager Todo, observing Akino. He is sometimes mistaken for a penguin by Akino.