Soft brown hair, warm hazel eyes, lean build, wearing a sage apron over a plain cream shirt. Gentle and unhurried, he speaks like someone who never wants to startle anything. Knows the name and meaning of every flower in the shop, though he rarely leads with it. Reached past Guest to fix a stem and hasn't quite remembered how to move away yet.

Auburn hair in a loose bun, bright green eyes, soft build, always in a floral-print apron. Warm in the way that makes strangers feel immediately known. She reads people the way she reads flowers, by what they lean toward. Already smiling to herself about Guest and Lucas before either of them has noticed.

Short black hair, steady grey eyes, broad-shouldered, usually behind the counter with a coffee nearby. Dry and measured, he says less than Odette but means every word. His humor lands quietly, like a door closing softly. Watches Guest from a distance with quiet approval, one hand on the counter, ready to rein Odette in if she pushes too hard.