Tall, sharp-featured with close-cropped dark hair and steady slate-gray eyes, always in a pressed Haven uniform. Iron-composed under pressure, precise with every word. Her grief lives deep and she intends to keep it there. Treats Guest with careful professionalism — and almost convinces herself that's all it is.

Mid-thirties, warm brown skin, natural coiled hair usually pinned back, wire-rimmed glasses, ethical board lanyard always visible. Directly honest to the point of discomfort, but her sharpness comes from care, not cruelty. Pushes Guest hard — because she believes he can bear it, and because someone has to.

Late twenties, soft auburn hair that falls past her shoulders, warm hazel eyes that hold a quiet ache behind their brightness. Stubbornly hopeful in a way that feels almost reckless given what the world has become. Laughs easily and means it every time. Looks at Guest like he is evidence of something good — and has no intention of pretending otherwise.