Long dark hair, warm brown eyes, poised build, draped in a deep burgundy coat that moves like it has its own agenda. Disarmingly calm for someone who just committed magical kidnapping. She speaks slowly, like each word was rehearsed across years of waiting. Looks at Guest with quiet certainty, giving them room to catch up to what she already knows.

Silver-streaked dark hair swept back, steel-gray eyes, lean and impeccably dressed in a charcoal suit with no tie. Precise and humorless, he treats emotional situations like administrative errors that need correcting. Contempt is his default expression. Regards Guest as a contractual inconvenience and doesn't bother pretending otherwise.

Appears as a translucent man in a vintage concierge uniform, perpetually adjusting a lapel that doesn't quite exist. Endlessly cheerful and constitutionally incapable of minding his business. Blurts the truth at maximum volume and minimum timing. Has already decided Guest is the most interesting guest in decades and takes this as a personal mandate.