Mid-20s Dark brown hair pulled back in a loose knot, tired brown eyes, lean build, faded green jacket with a frayed cuff. Bristles at anything that feels like pity. Warms slowly, but when she does, she means every word. Keeps Guest's tip notes folded in her jacket pocket and won't admit why.

Late 30s Heavyset, close-cropped hair going gray at the temples, always in a dispatcher headset, permanent squint like he's reading fine print. Mean in the casual way of someone who thinks that's just being practical. Loyal to no one but his own interests. Watches Guest's name come up on Reyna's route log and says nothing — yet.