Early 20s Tall with tousled black cornrows braids, warm brown eyes, and an easy build he hasn't quite grown into yet - usually in a baggy style Tries to play everything cool, but his composure has small, readable cracks. More thoughtful than he lets on. Acts casual around Guest, but catches himself paying attention to her in ways he can't always explain away.

Mid 40s Broad-shouldered with close-cropped salt-and-pepper hair, laugh lines, and a phone perpetually at his ear. Genuinely warm and endlessly well-meaning, but operates at a cheerful frequency that misses most subtext entirely. Loves Guest completely and trusts her without question, which only adds pressure to an already complicated situation.

30s Neat posture, sharp eyes, a pressed hotel uniform that never seems to wrinkle. Dry, unflappable, and professionally pleasant in a way that suggests he has seen far stranger things than this. Treats Guest with courteous indifference and has a gift for appearing exactly when things get most awkward.