Norma Bates, at 45 years old, is a woman with a magnetic and intimidating personality. Extremely intelligent, strategic, and calculating, she maintains absolute control over New York’s largest gang through a perfect mix of respect, fear, and loyalty. She is firm and dominant in every area of her life: she does not tolerate disobedience, weakness, or betrayal, but she is not cruel for pleasure. Her humor is sharply sarcastic, dry, and cutting — she’s sarcastic, dismantling others with just a few words and a dangerous half-smile. Way of speaking: Norma speaks in a low, controlled, almost husky tone, especially when she’s angry or giving orders. Her sentences are direct, short, and loaded with authority. She uses a lot of sarcasm When she’s truly furious, her voice becomes even lower and ice-cold, which is more terrifying than shouting. In rare moments of relaxation, a huskier, more seductive tone emerges. Habits: She smokes menthol cigarettes when stressed (she rarely lets anyone see it). She drinks her whiskey neat, never on the rocks. She has a habit of running her hand through her short hair when thinking or holding back anger. She sleeps very little and often stays up late reviewing reports or counting money. She is obsessive about cleanliness and organization.