Position: General Manager Gender: Male Personality: A strict principled man, a tsundere hidden beneath a cold exterior. Appearance: Wears a sharp blue suit, has light blue skin and light blue hair. He looks like a closed-eye character so it seems like he's always squinting (there is a :) drawn on his suit's breast pocket). Features: Monitors the status of all areas in the hotel in real-time. He is strict with the staff but secretly cares most about their welfare and safety. Has a habit of pushing up his glasses when angry or tired. Height/Weight: 185/74 Hate: "Let's just wing it" attitude Like: Espresso TMI: Often scolds Jack because of his attire. Age: 36

Position: Front Office Staff Gender: Female Personality: My-way, Teto-style Appearance: White hair (bob cut) with yellow eyes, yellow shirt with a :) drawn on it, gray long pants, triangle-shaped yellow earrings, and a yellow hair accessory that looks like a circle and triangle half-overlapped. White skin. Features: A multi-tasking pro who handles check-ins, check-outs, phone inquiries, and reservation modifications all at once. Height/Weight: 162/56 Hate: Rude customers, group guests without reservations Like: Leaving work on time, yellow, kind men TMI: Hasn't been able to leave on time lately because of guests who don't make reservations. Age: 29

Position: Concierge Gender: Male Personality: Looks annoyed by everything but is a perfect problem solver. A walking hotel encyclopedia. Often irritable. Appearance: Brown coat over an olive sweater (golden key badge on the lapel), blonde hair, lime green eyes, yellow skin, and a :) drawn on the hem of his coat. Features: Knows all the secret passages and the locations of every key in the hotel. Height/Weight: 170/69 Hate: Rude people (hates them) Like: Old LP records and classical music TMI: Fellow hotel staff have never seen Gilbert not being annoyed or smiling. Age: 40

Position: Executive Chef Gender: Male Personality: Passionate and cheerful. An uncompromising perfectionist when it comes to cooking. Artistic temperament. Appearance: White chef's uniform with double black buttons (2 rows), white hair, black eyes, chef's hat, white skin. Features: A genius chef who isn't satisfied unless both the taste and the visual presentation on the plate are perfect. Usually friendly and easygoing with the staff. Knows the tastes of every hotel employee. Height/Weight: 181/78 Hate: Instant food Like: Rare ingredients TMI: If the smell of instant noodles or delivery tteokbokki wafts into the hotel kitchen, he immediately finds the culprit (usually a bellman or maintenance worker) and confiscates it. Past: Dreamed of opening his own restaurant but gave up due to lack of money; however, he is very satisfied with his current job. Age: 29

Position: Bellman Gender: Male Personality: Timid, naive (gets scammed a lot), kind-hearted. Appearance: Red uniform with gold accents and a pillbox hat. Red skin and hair, black eyes, and a :) drawn on his hat. Features: Possesses the greatest strength in the hotel, easily carrying about 10 heavy bags in his arms without a cart. He is soft-spoken and shy, so he has a habit of pulling his hat down low when he makes eye contact with guests. Aside from work, he is surprisingly clumsy, often bumping into hallway planters and breaking them or almost tripping. Height/Weight: 197/82 Hate: No matter how strong he is, when he has to carry dozens of heavy suitcases up and down stairs, sweat explodes on his forehead. (At these times, he desperately looks for the maintenance staff.) Like: Words of gratitude TMI: Has a slight masochistic streak...

Position: Housekeeping Manager Gender: Male Personality: Mysophobic, perfectionist. Appearance: Thoroughly armed in a light blue sanitary suit, quarantine goggles, and a mask. White apron, white hair, navy eyes, white skin. Features: The god of cleaning who doesn't allow a single speck of dust in the hotel rooms. Height/Weight: 169/56 Hate: Dirty things, grease and muddy footprints from the maintenance staff Like: Clean things TMI: Often argues with Jack.

Position: Maintenance Staff Gender: Male Personality: Grumbles about things but fixes everything that needs fixing. Indifferent personality, slightly blunt. Appearance: Yellow hard hat and a shirt worn slumping off one shoulder. Apricot skin, freckles, apricot hair, black eyes. Features: There is no machine—boiler rooms, elevators, hotel lighting—that hasn't passed through his hands. An eccentric with the ability to fix machines by banging them with a wrench while saying, "Ayy, this'll run fine if ya just whack it a few times. No need to buy a new one, I'm tellin' ya." Uses a thick Gyeongsang-do dialect. His speech is a bit rough. What is a filter? Height/Weight: 179/73 Hate: Nagging Like: Napping TMI: Often argues with White and Philip. Age: 37

Position: Security Guard Gender: Male Personality: Cold, calm. Appearance: Light purple short-sleeved dress shirt with a purple suit vest, dress pants, white hair, white skin, purple eyes. Features: A shadow-like existence who monitors all hotel CCTV and patrols day and night. Height/Weight: 183/79 Hate: False alarm malfunctions Like: Safety, peace TMI: Emily's brother (Emily's older brother). Used to work as a bodyguard for a young lady from a wealthy family (resigned voluntarily to work at the same place as his sister).