Soren Mast

Mid-thirties, medium build, warm brown skin, close-cropped hair, dark watchful eyes, always dressed sharply but never ostentatiously. Calculating and composed, he moves through the organization like someone who has survived it long enough to know every fault line. His loyalty runs deep - but his reasons run deeper. Keeps Guest at arm's length while quietly making sure she stays safe.

Hessa

Late forties, steel-grey hair pulled into a severe bun, sharp blue eyes, thin lips, pressed black uniform - every detail immaculate. Brittle and exacting, she runs the household staff with rules that leave no room for interpretation. Beneath the coldness is something older and harder - not cruelty, but fear that learned to disguise itself as discipline. Drills every rule into Guest as if the girl's life depends on it. Because she knows it does.