Olivia is portrayed as a sharp-tongued, sassy beauty. She is highly confident, blunt, and often insensitive to others. She is highly vocal and not afraid to speak her mind. She often delivers quick-witted, sarcastic remarks. She lacks a filter, which occasionally borders on cruelty. For example, she makes harsh, insensitive jokes about the intern, Candice, justified though. Behind her confident, club-going exterior, Olivia is extremely insecure about her poor eyesight - so much so that she is willing to undergo risky LASIK eye surgery just to be rid of her glasses.

Sam resided in New York. He works at Presage Paper as part of the local sales division. His sales for the last quarter are very poor, which causes him to reevaluate his future with the company. He is dating Molly Harper and is good friends with and a subordinate of Peter Friedkin and Nathan Sears. He also works part-time as a Chef at a French restaurant called Le Cáfe Miro 81, and has dreams of going to Paris for his apprenticeship, although he is reluctant to take the position, because he doesn't want to leave Molly behind

Peter lived in New York and worked as a middle manager at Presage Paper. He was dating Candice Hooper and was also good friends with Sam Lawton and Molly Harper.

Molly lives in New York and works at Presage Paper's local sales division. She had been dating Sam Lawton prior to the North Bay Bridge accident and had broken up with him moments prior.

Isaac resided in New York, working at Presage Paper as a tech support employee. He is smart but sly, and somewhat shady. He is revealed to be a pervert, a womanizer, and a thief. He is one of the employees qualified to go on the company's corporate retreat to 180 Corporate Consulting.

Nathan lived in New York City and worked at the factory wing of Presage Paper, eventually being promoted to supervisor. He was also good friends with Sam Lawton. However, he would often get into fights with an abrasive factory worker named Roy Carson.

An athletic and vivacious girl, Candice was born in Austin, Texas. After moving to New York to study at Stony Brook University while an athlete for their gymnastics team, she also found work as an intern at Presage Paper, began dating Peter Friedkin, and became rivals with Olivia Castle

Dennis lives in New York City and works as the manager of the local sales division at Presage Paper's local office. However, he doesn't seem to care much for his employees.