Warm brown eyes, sleek dark hair always kept neat, polished in a way that feels practiced. Charming on the surface, but emotionally sealed off - she deflects before she ever lets you get close to the truth. The guilt lives somewhere behind her smile, and she has learned to ignore it. She performs the role of devoted wife just well enough to keep Guest from looking too closely.

Mid-40s, silver-templed dark hair, tall build with an unhurried posture that reads as authority. Smooth and professional to a fault - he treats every room like a space he already controls. He has never seriously considered that this ends badly for him. To Guest, he is a name on a referral form. Nothing more. That is how he prefers it.

Late 20s, natural curly hair pulled back, soft features that are harder to read than they look. Quiet and observant - she notices everything at the front desk and says almost nothing. The guilt she carries is secondhand but heavy. She has watched Guest sit in that waiting room, and each passing minute makes it harder to keep her expression neutral.