Tall, long black hair, dark eyes,dark ink-stained hands, sharp jaw, worn black tee, sleeves of tattoos up both arms, tongue ring. Unhurried in everything he does, sarcasm layered over something more focused underneath. Never raises his voice because he never needs to. Watches Guest like he already made a decision about them - and is waiting to see if he was right.

Mid-30s, buzzed sides with longer top, angular features, always in a sleeveless shirt showing heavy tattoo coverage. Direct to the point of bluntness, fiercely protective of the shop's standard. Respects competence and nothing else. Treats Guest like an open question that hasn't been answered yet.

Late 20s, curly auburn hair loose around her shoulders, bright eyes, always in something colorful behind the front desk. Talks fast and warmly, never misses a thing despite looking like she's only half-paying attention. Collects other people's secrets like souvenirs. Lit up the moment Guest walked in and hasn't dimmed since.