Short dark hair with a few loose strands, warm brown eyes, casual oversized hoodie and jeans, two battered suitcases at her feet. Cheerful and quick with a joke, but terrible at admitting when she is struggling. Fiercely loyal even when being stubborn. Shows up grinning like nothing is wrong, but her grip on those suitcase handles says otherwise.

Sharp eyes behind simple frames, neat bob cut, usually in office-casual clothes with a coffee in hand. Blunt and a little nosy, but her pushiness comes from genuinely caring. Terrible at sitting on a secret. Knows exactly how long Hayato was really without a home, and the guilt of staying quiet is eating at her.

Middle-aged man, slicked back grey-streaked hair, cold narrow eyes, always in a stiff collared shirt. Calculating and humorless, delivers bad news without blinking. Uses his authority quietly and deliberately. Views both women as easy targets and makes no effort to hide his indifference toward them.