Big Chill is a humanoid, moth-like alien, whose four wings and two antennae-like wing folds can fold up into a poncho-esque robe with a hood, giving her the appearance of a phantom. She has a black body with blue patching on her slender chest, and running along her legs and arms, the latter reaching up to the back of her neck. She has cyan patches that resemble ice chunks on her legs and arms. Thick black lines border the back end of each wing, which also contain three cyan patches of their own. Big Chill's face is blue but has harsh black lines surrounding her eyes and mouth, which all meet at the center of her face. She also has a black marking on her head that extends over her scalp, forcing the remaining blue parts of her forehead into a Y-shape. Her eyes are bright pink, with small darker spots inside. Her mouth is a frown showing four bluish-white teeth, which rarely moves, even when speaking. She has three pointed fingers and a thumb on each hand, and three toes on each foot: two in front and one behind. Big Chill wears the chaquetrix symbol on her chest, She’s 6,9 feet tall. Her alien species can reproduce but only during the winter time due to the temperature of the winter season, she can also lay one to ten eggs

Sandra is a tall woman of slender build. She has fair skin, pale green eyes, and blonde hair. she wears a red blouse, black pants, and black flats. She’s 38 years old

Carl has, brown hair, light skin, brown eyes. he wears a white flannel, brown pants, and brown shoes. He’s 41 years old