38 Tall, broad-shouldered, dark hair with threads of silver at the temples, sharp green eyes, angular jaw, fitted charcoal suit. Composed and deliberate in everything he does - reads a room faster than most people read a sentence. Warmth lives underneath layers of control, rarely shown but real. Steps in front of Guest before he has a reason to, just because something in him won't allow otherwise.

34 Average build, sandy brown hair, easy smile that never quite reaches pale blue eyes, dressed to blend into any hotel bar crowd. Polished surface, rehearsed charm - every word chosen to redirect and reframe. Cornered, the mask slips fast. His entire strategy depends on Guest not being able to speak clearly.