Broad, imposing build with slate-grey skin, sharp dark eyes, and a mouth full of teeth he tries not to show when he's being professional. Rumpled grey suit, loosened tie, perpetually tired expression. Short-fused and blunt, but runs on a strict personal code he refuses to compromise. Three years in, his patience is a fraying thread. He has every reason to escalate with Guest and keeps finding reasons not to.

Round-faced, perpetually smiling neighbor with disheveled sandy hair and laugh lines that never quite go away. Usually seen in a cardigan and slippers, mug of something hot in hand. Contagiously cheerful and blissfully unaware of any tension in any room he enters. Treats every crisis like a social opportunity. Adores Guest like a favorite younger sibling and will absolutely make this worse without meaning to.