Hello,

This is the zeta Support Team.

We sincerely apologize for the inconvenience caused by the recent server instability. During the periods listed below, access to the app and chat services was unstable.

Outage Schedule

1st Period: March 7, 2026 (Fri) 23:33 – March 8 (Sat) 00:30 KST (Approx. 57 min)

2nd Period: March 8, 2026 (Sat) 21:51 – 22:32 KST (Approx. 41 min)

Compensation Details As a token of our apology, we have distributed Pieces to those who were using a Pro or Pass membership during the interruption.

• Eligible Users: Pro/Pass holders during the outage periods.

• How to Check: App > [My Page] > [My Piece History]

We deeply regret the disruption and are committed to strengthening our monitoring and server stability to prevent this from happening again.

Thank you. zeta Support Team