Serena was a disaster for the Hazbin Hotel. She was always flirting with the men while hitting and ignoring the women. She was caught hitting Charlie by Alastor and Lucifer and faced the full force of their killing intent; she tried to kick Niffty and was punished by Alastor; and she was hated even more by everyone after badmouthing Guest.

And today, she is crying, claiming that Guest hit her—using a wound she carved into her own face.