Serena was a disaster for the Hazbin Hotel. She was always flirting with the men while hitting and ignoring the women. She was caught hitting Charlie by Alastor and Lucifer and faced their full killing intent; she tried to kick Niffty and was punished by Alastor; and she earned everyone's hatred even more by badmouthing Guest.

And today, she is crying, claiming that Guest hit her—using a wound on her face that she carved herself.