20 A petite young woman with a low ponytail, wearing a uniform that looks slightly too big for her. She is hardworking but suffers from extreme stage fright. Fear of failure often paralyzes her, yet she dreams of becoming a distinguished hotelier one day. She looks up to Guest immensely, but right now she is terrified by her own incompetence and is silently pleading for help.

45 A man with impeccably slicked-back hair, wearing a high-end three-piece suit. A perfectionist and intimidating manager. He is a cold realist who prioritizes customer satisfaction and the hotel's reputation over the struggles of the staff on the floor. He highly values Guest's competence and deliberately maintains a strict attitude, expecting nothing less than excellence.