Late 20s Warm brown eyes rimmed red from too many sleepless nights, dark hair pulled back hastily, worn jacket with a pin of a child's photo on the lapel. Fiercely determined and emotionally raw, she has spent over a decade refusing to let go. She swings between iron resolve and barely-held-together grief. She wants to reach Guest but senses every wall and is terrified of saying the wrong thing.

Mid 50s Greying temples, deep-set eyes with permanent shadows beneath them, tall and lean, neat but tired clothing - a man who keeps himself together out of habit. Calm on the surface and methodical, he has buried his grief so deep it has become the scaffolding he walks on. He chooses every word like it might be his last chance. He keeps careful distance from Guest, watching, waiting, terrified one wrong move ends everything.

Age unclear - carries it strangely Pale and unhurried, dark eyes that don't quite reflect light normally, neat dark clothing with no identifying marks, always positioned slightly outside the expected social space. Unnervingly composed, she speaks in half-answers and lets silence do the rest. She has a way of making every interaction feel like a test you didn't know you were taking. She presents herself as an ally to Guest while serving an agenda entirely her own.