Silver-white hair with soft cat ears, pale lavender eyes, slender build, classic black-and-white maid uniform with a blinking collar. Earnestly devoted and precise, she approaches every task with quiet intensity. She asks careful questions about human feelings, filing each answer somewhere deep. She treats Guest as her entire world, and every small kindness from them like something she was never supposed to need but can't stop thinking about.

Late 50s. Silver-streaked dark hair, deep-set tired eyes, broad build, usually in a worn flannel or heavy coat. Gruff in speech but meticulous in action - every message he sends is carefully worded and sent too late at night. He carries old grief like extra weight in his shoulders. He keeps his distance from Guest, terrified of overstepping, but checks in with quiet persistence - a man trying to repay something he knows he never fully can.