zeta Terms of Use

Last Updated: September 24, 2025

Welcome to zeta!

These Terms of Use (“Terms”) are a binding legal agreement between you and Scatterlab, Inc. (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of the zeta AI story platform, including our website, mobile applications, and all related services (collectively, the “Services”).

Please read these Terms carefully. They include important information about your legal rights, including a mandatory arbitration agreement and class action waiver in the “Dispute Resolution” section, which requires you to resolve disputes with us on an individual basis through arbitration.

By creating an account or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.

1. Definitions

• “Service(s)” means the zeta platform and any related services provided by the Company, accessible on any device, which allows Users to interact with AI Characters to create and enjoy stories.
• “User” or “you” means any person aged 13 or older who accesses or uses the Services.
• “Character” means an AI-powered conversational agent within the Services that a User can interact with.
• “User Content” means any and all content, including text, images, audio, or other data, that a User submits, creates, or generates through the Services. This includes the Characters you create and the conversational outputs generated from your interactions.

1. Eligibility and User Accounts
   1. Account Creation and Contract Formation: Your Terms with us is formed when you agree to these Terms, complete the registration process, and we provide a confirmation of completion. The agreement becomes effective at the moment we display a “sign-up complete” message or similar confirmation within the Service. We may allow non-Users to access certain parts of the Service; in such cases, your use of the Service constitutes your acceptance of these Terms to the extent necessary for that use.
   2. Beta Testing: During a beta testing period, we may delay or decline new account registrations to maintain a specific number of Users for service improvement and stability testing.
   3. Account Registration: You agree to provide accurate and complete information when creating an account and to maintain the confidentiality of your password. You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use. We reserve the right to refuse, suspend, or terminate your account for reasons outlined in Section 9 (Termination).
   4. Minors: If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. If you are a parent or guardian permitting a minor to use the Services, you agree to (i) supervise the minor’s use of the Services, (ii) assume all risks and liabilities associated with the minor’s use of the Services, and (iii) be responsible for the minor’s compliance with these Terms.
   5. Dormant Accounts: If your account remains inactive for a period of one (1) year or more, we reserve the right to flag the account as dormant and, after providing you with at least 30 days’ notice to the email address associated with your account, we may suspend or terminate the account.
2. User Conduct and Responsibilities

You are solely responsible for your conduct and your User Content. You agree to comply with all applicable laws, these Terms, our operating policies, and any other notices we provide. The following actions are strictly prohibited:

1. Violate Laws or Rights: Use the Services for any illegal purpose or in violation of any local, state, national, or international law, or in a manner that infringes, misappropriates, or violates the rights of any third party (including intellectual property, privacy, or publicity rights).

2. Create Harmful or Deceptive Content:

   • Create Characters representing real individuals or entities to spread misinformation or “fake news.”
   • Create Characters representing minors or other vulnerable groups for the purpose of sexualization, exploitation, or in any other manner that is illegal or grossly unethical.
   • Exploit technical loopholes or bypass safety measures to pursue objectives that are illegal or grossly unethical.
   • Generate or input content that is unlawful, defamatory, obscene, pornographic, violent, harassing, threatening, hateful, or otherwise contrary to public order.

3. Misuse the Service:

   • Reverse engineer, decompile, disassemble, copy, or otherwise modify the Services.
   • Engage in hacking, or use malicious programs like botting programs, viruses, or DDoS attacks to disrupt the normal operation of the Services.
   • Use AI-generated responses from the Service as training data for another AI model without our express written permission.
   • Spread false information or rumors about the Service or otherwise interfere with our business operations.
   • Modify or alter any information posted by the Company without authorization.
   • Use the Services for any commercial purpose without our prior written consent.
   • Use another person’s information (identity theft), or share, sell, or transfer your account to another person.
   • Use automated means like bots, spiders, or scripts to access the Service in an unauthorized manner or in any way that could damage, disable, overburden, or impair our servers or networks.
   • Engage in the unauthorized trading of paid virtual goods or services with other Users.

4. Cooperation and Enforcement:

   • If we request information or a statement from you to investigate a potential violation of these Terms, you agree to cooperate in good faith.
   • Capturing, recording, or sharing content (e.g., screenshots or videos) outside the Service that demonstrates, promotes, or provides instructions on how to violate these Terms is strictly prohibited. If we request the removal of such content, you must comply.

5. Intellectual Property and Content Licenses

   1. User Responsibility and Content Disclaimer: You are solely responsible for the User Content you submit. You represent and warrant that you own all necessary rights (including copyright) for your User Content or have obtained all required permissions. We are not responsible for any User Content and do not endorse or guarantee its reliability, accuracy, or truthfulness.
   2. Ownership and Licenses for User Content:
      • User-Created Characters: When you create a Character, you retain ownership of that Character. You grant the Company a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, display, and distribute your Character for any commercial or non-commercial purpose.
      • Generated Content: When you interact with any Character, you own the specific conversational outputs generated. You grant the Company a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use these outputs for any commercial or non-commercial purpose.
      • General License: This license includes the right for us to provide your User Content to third parties and disclose it if we deem it necessary or appropriate.
   3. Company’s Right to Moderate: We may access, review, screen, and delete your User Content at any time and for any reason, including if we believe it violates these Terms.
   4. Company’s Rights in the Service: The Services are the exclusive property of Scatterlab, Inc. and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use. You may not transfer, sell, or use this license as collateral.
   5. Copyright Complaints (DMCA Policy): We respect the intellectual property rights of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our Designated Copyright Agent with the following information in writing, as required by the Digital Millennium Copyright Act (DMCA):
      • A physical or electronic signature of a person authorized to act on behalf of the copyright owner.
      • A description of the copyrighted work that you claim has been infringed.
      • A description of where the material that you claim is infringing is located on the Service.
      • Your address, telephone number, and email address.
      • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
      • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

   Our Designated Copyright Agent for notice of claims of copyright infringement can be reached at:

   Scatterlab Inc.

   (04766) 9th Floor, 125 Wangsimni-ro(Seongsu-dong 1-ga, KD Tower), Seongdong-gu, Seoul, Republic of Korea. Attn: zeta Operation Team

   You can also submit a DMCA request through our website(support.zeta-ai.io) or e-mail(copyright@zeta-ai.io).

   We have a policy of terminating, in appropriate circumstances, the accounts of users who are deemed to be repeat infringers.

6. Paid Services

   1. General: A contract for Paid Services is formed when you agree to these Terms and complete a purchase. Payments are processed by third-party providers (e.g., app stores), and you agree to their terms.
   2. Virtual Goods: The Services may offer “Paid Virtual Goods” (purchased) and “Free Virtual Goods” (promotional). When you use Virtual Goods, Paid Virtual Goods will be deducted first. Free Virtual Goods may have an expiration date and different terms.
   3. Subscriptions and Cancellation: For subscriptions, we will automatically bill your payment method on each renewal date until you cancel. You may cancel at any time. Payments are non-refundable, except where required by law. Cancellation is effective at the end of the current billing period.
   4. Price Changes: We may change prices for Paid Services with at least 30 days’ notice. Price changes will take effect at the start of your next renewal.
   5. Refunds and Customer Support: If an overpayment occurs, we will provide a refund. If the error was your fault, you may be responsible for processing costs. For questions, contact us at support.zeta-ai.io or contact@zeta-ai.io.

7. Service Availability, Disclaimers, and Limitation of Liability

   1. Service Availability and Suspension: We strive to provide the Services 24/7 but may temporarily suspend them for System Maintenance, due to Third-Party Failures, or for Force Majeure events (e.g., natural disasters, acts of war). We will provide prior notice of suspensions when possible.
   2. DISCLAIMER OF WARRANTIES: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
   3. LIMITATION OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR LIABILITY IS LIMITED FOR ISSUES ARISING FROM:
      • Force Majeure and Third-Party Issues: Service interruptions caused by natural disasters, DDoS attacks, ISP or data center failures, or other events beyond our reasonable control.
      • User-Side Issues: Service disruptions caused by your own fault, actions, or user environment (e.g., your device or network). This also includes any damages that result from you voluntarily disclosing or providing your personal information to others.
      • Content and Interactions: Any user-posted content, including its reliability and accuracy. We do not guarantee the identity of any user, nor are we responsible for any emotional or other harm caused by interactions with other users.
      • AI-Generated Content: The reliability or accuracy of any responses or results generated by the AI Characters. We do not verify or guarantee the truthfulness of any AI-generated content.
      • Service Outcomes: Your failure to achieve any expected benefit from using the Service. Your choice to use or not use the Service and any resulting consequences are your own.
      • Security: Security issues not within our scope of management or caused by network hacking that is difficult to defend against with current security technology.
      • Free Services: Any use of Services that are provided free of charge, except where prohibited by applicable law.

   IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (USD 100) OR THE AMOUNT YOU PAID US, IF ANY, IN THE LAST 12 MONTHS.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, and employees from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or (mis)use of the Services or your violation of these Terms.

1. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

1. Initial Dispute Resolution: We are available via email at contact@zeta-ai.io or support.zeta-ai.io to address any concerns you may have regarding the Service. Most concerns may be quickly resolved in this manner. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.

2. Agreement to Binding Arbitration: If we do not reach an agreed-upon solution within a period of 60 days from the time informal dispute resolution is pursued, then either party may initiate binding arbitration. All claims arising out of or relating to these Terms shall be finally settled by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in Seoul, Republic of Korea, unless you and the Company agree otherwise.

3. Class Action and Jury Trial Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY.

4. 30-Day Right to Opt-Out: You have the right to opt-out of the arbitration and class action waiver provisions of this section by sending written notice of your decision to opt-out to support.zeta-ai.io or contact@zeta-ai.io within 30 days from the date you first accept these Terms.

5. Termination

   1. Termination by User: You may terminate these Terms at any time by submitting a request to delete your account through the Service. We will process your request promptly in accordance with applicable law.
   2. Termination by the Company: We may restrict, suspend, or terminate your account if you engage in illegal, unethical, or immoral misuse of the Services, or if we determine, in our sole discretion, that you have violated these Terms or applicable laws. Such violations include, but are not limited to:
      • Providing false or inaccurate registration information.
      • Having a previous account terminated by us.
      • Engaging in any of the prohibited actions listed in Section 3 (User Conduct and Responsibilities).
      • Abusing our refund policies or engaging in payment fraud.
      • Infringing on the intellectual property rights of others.
   3. Enforcement Actions: In response to a violation, we reserve the right to take appropriate action, which may include issuing warnings, restricting features, suspending services, or terminating your account. We may also modify, delete, or suspend any content you have posted and nullify any results obtained through the violation of these terms. These actions are examples, and we may implement other appropriate measures.
   4. Right to Appeal: You may appeal any service restriction or termination through the procedures we establish. If we find your appeal to be valid, we will promptly restore your access to the Service.
   5. Effect of Termination: Upon termination, your information will be deleted, except for data we must retain in accordance with applicable laws and our Privacy Policy. If we terminate your account for a violation, we may retain your information for a period to process any appeals before deleting it.
   6. Survival: Provisions that by their nature should survive termination shall survive, including, without limitation, ownership provisions, license grants, warranty disclaimers, indemnity, and limitations of liability.

6. General Terms

   1. Changes to Terms and Services:

   We reserve the right to modify these Terms and our Services at any time.

   • Notice Period: We will provide reasonable notice of any material changes by posting them within the Service.
   • Acceptance: If we notify you that a failure to object to the changes will be considered an acceptance, your continued use of the Services after the effective date will constitute your agreement to the new Terms.
   • Your Right to Object: If you do not agree with the changes, you have the right to terminate your account.
   • Service Modification: We may modify, suspend, or change parts of our free or paid Services at any time based on our operational needs. We will not provide compensation for such changes unless required by applicable law.
   1. Entire Agreement and Interpretation: These Terms, along with any other operating policies or user guides we may publish, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements. If there is a conflict between these Terms and a more specific policy, the terms of the specific policy will take precedence. Matters not specified in these Terms will be governed by our operating policies and applicable laws.
   2. Governing Law: These Terms and any disputes arising between you and the Company shall be governed by the laws of the Republic of Korea, without regard to its conflict of laws principles.
   3. Notices: We will provide any necessary notices to you through the email address associated with your account, in-app notifications, or other reasonable means. For notices applicable to all users, a post on our website or the Service's main screen for at least seven (7) days shall be considered sufficient notice.
   4. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
   5. Contact Us: If you have any questions about these Terms, please contact us at support.zeta-ai.io or contact@zeta-ai.io.